Archive for the ‘Usability’ Category:
25 Jul
So I switched to Safari 4 from Firefox recently. The end.
Yeah, there’s more, actually.
First, the good parts, the ones that were enough to make me give up Firefox:
- It’s fast. Really, really fast.
- Pages you visit get indexed in OSX’s Spotlight. It’s like Google Desktop for Firefox, only not totally ridiculous.
- While Safari doesn’t include support for Firefox-style extensions, there are a bunch of cheesy hacks billed as plugins that look very similar to the end-user. Apple has indicated they’re going to stop support for these though. Hopefully, by the time they do, Safari 5 will have incorporated some of the functionality of the ones I like.
I’m using Glims, Safari AdBlock and Inquisitor. Inquisitor is fairly rad, actually. It changes how your search results work and adds support for all your favourite search engines, searching them all in parallel if that’s your thing. (It’s not mine.)
Now, the parts I hate:
- Selecting text and right-clicking gives you the usual “Search in Google” option. It apparently can’t be changed to open in a new tab by default. So for me, a user who searches lots of strings and opens them in new tabs, I’m forced to Cmd-T new tabs open, copying-and-pasting the text into the search box.
- I’m not used to having to type a search before I tell Inquisitor where to search. In Firefox, it’s the other way around: you click the dropdown, select “Wikipedia” and then type what you want to find.
Still, these were not huge complaints. If you’re on Firefox on OSX, I’d give Safari 4 a try. Want to sync bookmarks between the two? (And office computers, your iPhone, blogroll, etc?) Get Xmarks.
Mind you, I still have no plans to use anything but Firefox for development purposes. For making sites, Firebug is where it’s at. When casually browsing, however, I just don’t need to be using half my CPU and RAM to display websites.
Drupal
Extension
Firebug
I definitely agree with MacBlogz’ assessment: “Safari 4: Three Steps Forward, One Step Back
http://www.macblogz.com/2009/02/24/safari-4-three-steps-forward-one-step-back/
25 Jul
Okay, this is something that has bugged me for a while. People who say “interactive” when they mean “hard to use” and “Flash scrollbars”.
While otherwise a competent, irritatingly underfunded news organization, the CBC sucks at infographics. Most of their “interactive features” are just text that requires a lot of clicking and scrolling to read. That’s not “interactive”, guys. That’s “broken”. (In fairness, a lot of these come from the Canadian Press, which presumably also supplies these horrible clicky things to the two other[1] Canadian news organizations.)
But I digress. A tad.
Yeah, that’s a shame.
This graph of the depressing failure that is Northern Telecom is pretty good because it ties news and events to stock price over time. There’s still ridiculous amounts of clicking on tiny little dots though. Mouseover, anyone?
(In fairness, there are at least forward/back buttons.)
I find it really bizarre that the two most effective “interactive” features on CBC’s website are both incredibly morbid: a “where did people find feet washed up on beaches?” map, and a map of gang hits in Metro Vancouver. (Wow, that map certainly makes the Downtown East Side look quiet. “DTES: Too poor for gang-bangers.”)
Both of these, predictably, use Google Maps, and colour-code the different categories of event at that location. (“Raccoon paw hoax” or “stabbing”, for example.) This conveys a decent amount of information without having to select the icon to view additional details. However, you still do have to click the thing to find out anything more.
I will say, though, that the effectiveness of both of these horrible death maps could be improved by taking time and date into account: personally, I want to see how long ago those people down the street got murdered in their attic. I mean, really, now. (I remember seeing a Google Maps mashup that did this, with a slider at the bottom. Can anyone help me out with a URL?)
The New York Times, on the other hand, takes online infographics to a whole new level, rivaling the quality of their print features. I’ll explain more about this in 30 minutes.
[1] Yes, seriously. (Stupid Conrad Black. Stupid CRTC.)
20 Jul
For the past few years, I’ve lived in a Vancouver Special, chopped up into a few suites. My entire street, and in fact, most of my neighbourhood is like that, I suspect. It’s the sort of apartment realtors and landlords describe as “cozy”, but it’s decent.
I know a few of my neighbours:
- There’s the autistic tween two doors down who throws extremely loud temper tantrums.
- There’s the students on the other side of my house, one of whom once dated a guy who was extremely emotional during sex, to her irritation: “I just love you so much.” “Yeah, whatever.”
- My upstairs neighbour and her teenage son, whom I do see and speak to regularly, are nice: she plays golf, he likes video games. Their (great-) uncle lives down the street in what I suspect is the first house to be built on that lot. Vancouver is an extremely new city, remember.
- I don’t know the guys next door, but they always have very entertaining conversations in Mandarin. One of them frequently sings commercial jingles and Frank Sinatra medleys. They then argue about them. Once, he was playing a flute!
But this all brings me to my point. Today I was thinking about the fact that it’s actually kind of weird that I do know any of my neighbours’ names. Most of us don’t. We live in apartment buildings, or commute from the suburbs. My street definitely has more in common with the latter, with its stupid wasted space and identical “technically it’s a detached home” houses.

It’s not much, but the view’s amazing.
But worse, we all buy into it. Between my house and my neighbours’, identical to my own and built at the same time, there lies approximately 6 feet of space, more than half the width of my weird, narrow apartment. So what do we do with it? On my half, there’s a two-foot-wide path from the front of the house to the back, a foot of cedar chips, ending at a terrible, rusty chain-link fence. On theirs, the inverse. Only they have gravel instead of cedar chips.
Bravo, architects. Instead of having access to a fairly nice shared patio, allowing us to sit out in the cool breeze between the two houses, to barbeque, fix a bike, or do some windowbox gardening, we have an ugly fence dividing the space, forcing the addition of a buffer zone in the middle, lest we brush up against it and totally get rust particles all over our spiffy new bike’s handlebar tape. (Not that this happened to me recently or anything.)
By putting up a barrier and maintaining the fiction that we can’t actually smell each other’s dinner, we’ve wasted what amounts to an entire laneway. In some cities, there would be an actual street sign along a gap that wide between two buildings.
This is ridiculous, honestly. It’s time to stop catering to the idea that enclosing a chunk of lawn with a fence is a status symbol. Nobody is helped by this fence remaining here. The owners of our two houses don’t even live here. It’s not helping resale values. Anyone wanting to buy one of the properties and return it to a single-family home would incur tens of thousands of dollars of construction costs, only to be left at a disadvantage paying the mortgage. (Seriously, is there anyone in Vancouver who can afford to own a detached home and not rent out a suite?)
Without the fence, both units would have an extra amenity, appealing to renters. As tenants, we’d have more usable space. I could turn my bike around without having to lift it above my head or pick it up on the back wheel.
And most of all, maybe I’d actually talk to the guys across the fence sometime and ask them if they want any help settling the argument over the Sleep Country Canada jingle.
13 Apr
A few weeks ago, I bought a new Kensington Expert Mouse to use at home. A friend helped me out, by having it shipped to her address in Washington to take advantage of a really good deal Amazon.com was offering to US-based customers. I ended up saving something like $60. Sweet. Deal.
So, my first Amazon sale completed, I was feeling pretty positive about them. Until yesterday.
Sunday morning, I was alerted to news of a somewhat poorly-planned decision at Amazon: to better cater to America’s “moral majority”, Amazon decided to excise the popularity rankings of LGBT books, delisting them from search results. Some authors’ books can only be found by searching for an unrelated title and clicking on the author’s name. Other authors’ entire selections have been delisted.
According to a thread on Livejournal’s Meta Writer community, Amazon has de-ranked such titles as Brokeback Mountain, Tipping the Velvet and Stone Butch Blues. This begs the question: what on earth are these sheltered, bigoted Amazon customers searching for that is going to make them get all red-faced and choke down vomit upon discovering those books in their search results?
“Well, I never!” they’ll exclaim, spittle flying forth, “I wanted to read about the non-gay history of Brokeback Mountain! How was I to know it was fictional?”
In his blog post on the subject, Raul (Hummingbird604) compares the move by Amazon to last year’s “Motrin Moms” debacle. He also raises the question, is Easter Sunday a good time to be organizing a protest? Absolutely. Is Easter Sunday an okay time for Amazon PR to take the day off? Obviously not.
Worse, Amazon’s responses have ranged from “yes, we de-rank adult content” to “uh, it’s a glitch?” They haven’t demonstrated any cohesive strategy to managing their response, and continue to look worse and worse, the longer this goes on.
Since breaking Sunday morning, the #amazonfail and #glitchmyass hashtags on Twitter continue to trend highly a day later, inviting responses from Amazon’s competitors.
Amidst a flurry of suggestions that they hold a sale on LGBT books, Powells Books’ Twittter account notes that they will definitely not censor the presence of LGBT material on their site.
@cinemaestro That certainly is disturbing. Fortunately, Powell’s will never censor this material #amazonfail http://bit.ly/3Me5Un
about 7 hours ago in reply to cinemaestro
@zentinal A GLBT sale sounds like a great idea to me. I will check to see if this is something we can get going #amazonfail
about 6 hours ago in reply to zentinal
By Monday morning, the mainstream media was already reporting on the issue:
Oh, and per Smart Bitches, Trashy Books’ advice: Amazon Rank
Update, April 13, 2:50pm:
An email from an Amazon.com spokesman, reproduced by the Seattle Post-Intelligencer, describes #Amazonfail as “an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.”
The email goes on to say that a total of 57,310 books outside of the Gay & Lesbian categories were deranked and that they’re in the process of reinstating them.
So what happened? Did some mid-level manager enact some crazy new policy? Can Amazon’s ranking and reporting mechanisms be gamed?
12 Apr
In the summer of 2007, I learned I had a bit of an RSI problem when a can of Coke I was holding suddenly slipped from my grasp and plummeted to the ground. I couldn’t apply enough pressure with my thumb and fingers to hold it in my hand.
One short diagnosis of tennis and golfer’s elbow later, (“Catherine, you use the mouse a lot, don’t you?”) my doctor ordered me to find a less damaging pointing device. Since then, I’ve mostly relied on my laptop’s trackpad.
That’s all well and good while using my laptop, but for desktops, I needed a better solution. It’s really just Cirque that still makes USB trackpads, and those aren’t super either.
The Apple iTunes store provides a dozen or so “trackpad” apps, most of which use VNC to function as an input device alone. These let you use your wifi network to get your iPhone going as a trackpad. Surprisingly, this works fairly well, but it really does take gadget overkill to a whole new level.
So that leaves trackballs. Which is good, because I like them! [1]

So beautiful. So majestic.
Consequently, for the past 18 months, I’ve been using a Kensington Expert Mouse 7.0, the latest version of the classic ADB trackball. Kensington trackballs are so good, in fact, that sometimes I print out trackball-advocacy literature and go door-to-door, inviting people to hear the good news.
The latest version of the Kensington Expert Mouse boasts the same four buttons in a butterfly layout, as well as a one-dimensional “scroll ring” around the ball. The ring’s movement could be a little smoother, but it moves easily and is difficult to nudge by mistake.
So yes, I strongly recommend the Kensington Expert Mouse to anyone, if only because I rely on other people’s continued interest in trackballs to ensure companies keep producing them. Aside from that, trackballs are generally fairly good, egonomically speaking, and also make it more difficult for mouse-only friends to use your computer, providing you with ample opportunity to look smug. If you’re into that sort of thing, I mean.
For my keyboard, I’ve been alternating between my MacBook Pro and a 2005-series white/clear Apple keyboard. I own a Microsoft Natural Pro ergonomic keyboard, but I never liked the “mushy” feeling of the keys. The last-generation Apple keyboard’s keys aren’t buckling-spring. so it’s no Model M, but they definitely have sufficient give and are nicely clicky — within the limits of dome-switch keyboards.
Aside from feel, many Microsoft keyboards have a bit of an issue that’s always bugged me: they tend not to detect the left shift key being depressed when character entry keys have already been hit. This makes my hastily-typed smiley emoticons look terrible: ;0
I am pleased to say that Apple’s keyboards have never exhibited this problem.

Trackballs: A part of our heritage.
[1] Little-known Canadian trivia: the Royal Canadian Navy developed the first trackball back in the 1950s.
However, astute Canadians will note that this photo from Wikipedia shows the DATAR trackball assembly using flat-head screws, rather than superior, patriotic Robertson screws. For shame!
08 Nov
Part of being me is that basically every possible task I decide to undertake in my day-to-day life is completely unaccounted for by city planners, architects, designers, doctors, software engineers, and so on. Sometimes, this is simply due to the fact that I am tall[1], as in the case of the face-level wall sconce mounted in the hall next to my desk at work, or the fact that everything from doorknobs to toilets are generally too low for me to comfortably operate.
Other times, it’s due to my trademark life planning.
Consider the following scenario:
I stand in line for the self-checkout station at the Real Canadian Superstore in Metrotown[2], holding a $4 bag of chips and nothing else. Superstore shoppers will note that this bag is going to end up weighing somewhere in the neighbourhood of 1-2kg. In my defense, I’m not allergic to potatoes. So it’s healthy.
Upon actually stepping up to the machine, I am prompted to enter the number of bags desired. Superstore shoppers will recall that part of their no-frills policy, they have a suckass website and charge 3 cents per plastic bag.
I select zero bags, pleased to see that whatever circulatory problem that prevents me from using touchscreen kiosks has temporarily reversed itself. Prompted to scan my item, I do so.
“Please place the item in the bag,” instructs the machine. I do not.
Instead, I toss my chips onto the bag-filling platform, triggering the weight sensor which tells the computer that an item has been added to… nothing, in this case. The machine prompts me to either scan my next item or to complete the sale. I briefly speculate about the number of people who bring their own reusuable bags to Superstore compared to the number of people who don’t want shopping bags because they’re buying the biggest possible bag of potato chips before deciding that it probably isn’t worth attempting to guess whether or not someone is living entirely on carbs and trans fats, just to see if they’re more likely to want to complete the transaction. Besides, I can’t immediately think of a way to make the “I am done and want to pay now” option any clearer.
Fortunately, the “paying” part goes well and only a modicum of grumbling and frowning is required.
[1] (Dude, please stop being offended that I won’t sit in the bus seat next to you. My legs don’t fit in there.)
[2] I am not afraid of Metrotown crowds because I can just push everyone out of my way and they’re usually too bewildered to do anything. Tragedy of the commons, bitches!
20 Jun
Like most Mac-owning, right-thinking individuals, I’ve been anxiously awaiting the Apple iPhone, despite living in Canada, where mobile data rates are unfortunate, to say the least. Also, the whole “closed platform” thing. That and the “how do you dial this with gloves on?” bit. And the fact that there’s no word of any Canadian release date, and there’s only two GSM carriers in Canada anyway… and they both use the same network. But hey, it syncs well with iCal and has a real web browser! I want one already!
So enough about products whose chief value is making its user look cooler and more affluent than non-owners! There’s a far more geeky smartphone just over the horizon!
Behold, OpenMoko! It’s made of Linux! FIC (not that FIC) has spearheaded the open smartphone platform with their currently-almost-released Neo1973 phone being the first capable of running OpenMoko. The actual handheld looks… cute, actually. Kind of 70s retro, like a non-translucent clamshell iBook.
The featureset is impressive, with WiFi, AGPS and a 640x480 screen, and includes everything we’ve come to expect from a smartphone, save for a camera. According to the OpenMoko wiki:
“The 2nd generation OpenMoko device will be introduced at this time. We have something special in the works, but again, you will help shape this device.”
That sounds like a camera to me, since one’s missing, but who knows?
The UI seems somewhat dated, which is not altogether unheard of with Linux, though it will obviously be skinnable in some way — a feature I’d definitely want to make use of. I’m not totally impressed by the look of the dialer in particular. I’d like to see something a bit higher-contrast, personally.
I do like the fact that it uses a similar multi-touch panel as the iPhone, but isn’t that patented? Oh. Yes it is — but maybe not by Apple.
Personally, I find the most important feature of a phone or PDA is ease of use and how well it can sync with my computer. I’m eager to see how well the OpenMoko platform does among the early adopter crowd, but for now, I think I’ll be holding off on that preorder.
12 Dec
This is really fascinating. Design studio Pentagram has developed the look and feel of the UI for the One Laptop Per Child project. (“Pfft, poor people… right?”)
They’ve abandoned the “desktop” metaphor, in favour of the “zoom metaphor”. This echoes OLPC’s overall design goals in sticking to the basic Children can quickly switch between different views to connect with other users, or collaborate on a single task.
Other cool features include the complete lack of text labels for icons and UI elements, meaning there’s no need for them to be translated for each localized version. Only truly necessary text must be translated to produce a localized version for a given language. This completely avoids problems phrases like “la homepage” may pose for non-English speakers.
(Via kottke.org)
12 Dec
This may be the least effective use of an interactive map infographic ever. It attempts to present information on an important subject, but it’s very difficult to take in due to poor UI and ineffective use of the map itself.
Why on earth does this tool use the same icon for identifying a target country as the button you click on to determine information about the top 10 countries with female political leadership and so on?
If I click on a country name, shouldn’t I be able to see it highlighted? Doesn’t it make sense to see how regions are ranked? I realize this isn’t a university mapping textbook, but honestly now.
When comparing regions, static maps can be far, far more compelling and contain much more relevant information. Cases in point. Bad CBC!